Returns & Exchanges
At BuzzTV Direct, we want you to be completely satisfied with your entertainment experience. If you are not happy with your purchase, you can return your device within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team through the official portal or email us with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Ensure the device is in its original condition and include all accessories, cables, remotes, and manuals inside the original product packaging.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking number.
Inspection and Refund
Once our technicians verify the hardware's condition, we will process your refund or ship your replacement unit within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing